Purpose of This Policy

This Privacy Policy (“Policy”) explains how Sim-sino.com collects, uses, and processes the personal data you provide when using our services as a Player. It also outlines how we manage our relationship with you.

All data processing by Sim-sino.com is carried out in accordance with current and evolving data protection laws, including those protecting individuals’ privacy and regulating the free movement of personal data. If you have any questions, please contact a Sim-sino.com representative.

Age Restriction

Sim-sino.com is not available to anyone under the age of 18. We verify users’ age using the information you provide.

Definitions

  • Company/We/Us/Our: Refers to Sim-sino.com or the relevant group company responsible for processing your data.
  • Player/You/Your: Refers to any user of Sim-sino.com.
  • Games: Refers to the casino products available on Sim-sino.com.
  • Data Controller: Determines how and why personal data is processed.
  • Data Processor: Processes personal data on behalf of the controller.
  • Personal Data: Any data related to an identified or identifiable person.

Types of Data Collected

  • Identity Data: Name, date/place of birth, address, nationality, ID/passport number, and age
  • Contact Data: Username, phone number, email, mailing address
  • Customer Support Data: Info shared when you contact support, including chat history, user ID, and activity logs
  • Limit Data: Preferences related to gameplay limits (time, betting, deposits)
  • Financial Data: Card details including number, expiry, and CVV
  • Self-Exclusion Data: Data linked to any self-exclusion measures you initiate
  • KYC Data: Includes valid ID, proof of address, bank statements, source of funds, and political exposure
  • Bank Account Data: IBAN, BIC, account statements
  • Account Data: Login history, balances, game rounds, session info, win/loss data
  • Technical Data: IP address, browser/device info, login timestamps, system data
  • Usage Data: Game/page visits, session length, clicks, and navigation data
  • Cookie Data: Behavior tracking per our Cookie Policy
  • Public Sources Data: Information gathered via public channels like Google
  • Marketing Data: Preferences for receiving offers or content updates

We do not actively collect sensitive data (racial, religious, sexual orientation, etc.). If such data is shared, we may restrict account access for safety reasons.

Why We Collect Your Data

We collect and process your data to:

  • Deliver a safe, tailored gaming experience
  • Comply with legal duties (e.g., AML and tax obligations)
  • Detect and prevent fraud or misuse
  • Monitor and address problem gambling behaviors

Purposes of processing:

  • Contractual: Identity, contact, public data
  • Legal: Financial, KYC, account and banking data
  • Legitimate interest: Technical, usage, cookie, account data
  • Consent: Marketing (optional)

We may analyze certain personal behaviors (profiling) to comply with AML regulations but do not make automated decisions without human review.

Legal Grounds for Processing

We process your data when:

  • It’s needed to provide our services under our agreement
  • We have a legal duty (e.g., AML, gambling regulations)
  • It serves legitimate interests and does not override your rights
  • You’ve given consent (e.g., for marketing)

You can withdraw consent anytime without penalty by updating your profile settings or contacting us.

Who We Share Your Data With

We may share your personal data with:

  • Regulators, courts, or law enforcement (when required)
  • Payment providers or banks (e.g., during a dispute)
  • Service providers acting on our behalf under strict security obligations
  • Other Sim-sino.com group companies
  • Employees (e.g., customer support) for service provision
  • Any other legal or regulatory entities in accordance with applicable laws

All third parties we work with are vetted to ensure data protection compliance.

Marketing

If you agree, we’ll send you marketing content related to Sim-sino.com.
To opt out:

  • Tick the opt-out box in your profile
  • Click ‘unsubscribe’ in our emails

Opting out will not affect your access to our services.

Security Measures

We use SSL encryption (HTTPS protocol) and other safeguards to protect your personal information. Only authorized staff and contractors with a legitimate need will access your data, and they are bound by confidentiality obligations.

In case of a breach, we’ll notify you if legally required to do so.

Data Retention

We retain data only as long as needed for service provision and compliance:

  • 5 years: Identity, Contact, Technical, Usage, Financial, KYC, Self-Exclusion, Public Source Data
  • 10 years: Account Data
  • Indefinitely: Records for players self-excluded for problem gambling

Your Data Rights

You have the right to:

  • Know what data we hold and how it’s used
  • Access your data
  • Correct inaccurate data
  • Request deletion (in some cases)
  • Limit processing
  • Object to processing
  • Withdraw consent (for marketing purposes only)

You can change your data via:

  • Your account profile
  • A direct request to Sim-sino.com

We may decline requests when required by law (e.g., for AML compliance or legal disputes).

Verifying Your Identity

To ensure data privacy, we may ask for proof of identity when processing rights-related requests. We also ask you to keep your data up to date. Failure to provide required data may limit or terminate your access to Sim-sino.com, especially under AML obligations.

Consent-Based Processing

Any data we process solely based on your consent (e.g., surveys or contests) will be clearly indicated. You may withdraw your consent at any time. We may still process your data under another legal ground if applicable.

Third-Party Websites

Sim-sino.com may link to external websites. We are not responsible for how those sites manage privacy. Please review their policies separately.

Surveys & Contests

Participation in surveys or contests is voluntary. If you consent, the information provided will be used solely to improve your experience. You can revoke this consent anytime.

Updates to This Policy

Last updated: 02.04.2025
We reserve the right to update this Privacy Policy at any time. Changes take effect once published here. In the case of any conflict, the English version takes precedence.